Biggest Ross Dress for Less Stores Around Fort Lauderdale FL

I went to the self checkout, it was jammed up like somebody started and quit. So I asked the girl at the kiosk for help, she said I’ll be there in a minute and walked off. She was not helping another customer, I wasn’t sure what she was doing, but no one else was using the one next to me so I stepped over to it and proceeded to do my check out.

I was buying sunglasses that have security nodes on them so I tried to remove them and they would not come off at the checkout, so I look over at the kiosk and the girl was back and I asked her for help again. She says finish paying for it and then come see me. So I finished paying for it and I stepped up to her kiosk and she turned and walked away, saying over her shoulder that she’d be back in a minute. Again she was not going to help another customer, and by this time I was getting a little frustrated.

That was the third time I asked for help and so I proceeded to remove the security nodes off the glasses myself. Keep in mind I have paid for them, I have asked for help three times now and she is too busy, or unwilling, so I did it myself.

When she sees me doing it myself she runs back over proceeds to berate me and tell me how rude I am being for doing it myself. I explained I had other people waiting for me and I had asked for help several times and she was too busy to help, so I just did it myself. She called her manager over told her manager I had removed the tags myself. I explained to the manager that I had asked for help three times and she was too busy and I figured out how to do it myself.

The manager did not say anything as she proceeded to take the security node off the other pair of glasses for me. At no time did anyone apologize or make any effort to de-escalate the situation. When I asked for her name so I could file a complaint, they refuse to give me her name.

I had treated her with courtesy and respect, saying excuse me Miss can you please help me. When she said she’d be there in a minute I said okay thank you. When she didn’t come back I didn’t yell at her. I asked her nicely the second time, I asked her nicely the third time. In no way did I invite this kind of treatment from her.

I left feeling offended and incredibly disappointed in a store that I have loved and shopped at for over 30 years. I think my days of shopping at Ross are over. And that makes me sad.

Thressa Railsback

Love this Ross! Lots of awesome deals. Store is clean, lines move fast and is always busy!

P Mays

A great place to find affordable clothes. I visited the one on Lincoln Road and bought these comfy shoes.

Also, it you’re doing a tour with Miami Double Decker, this is opposite of the office and they usually let you use the bathroom.

Very good service!

M M

I’ve been buying at Ross’ for many years ( over 15) I visited the store located at 921 E Commercial Blvd yesterday and was super disappointed by the stench that “welcomes” you to the store, I think the poor quality of the garments gives the smell to the store. Very disappointed indeed, as you walk away from the clothes towards the back of the store the smell gradually fades. Will Try other locations and will let you know.

Magda Suñé

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Rushikesh Dabhekar